Confidential Tier 1 Residential REIT — Southwest Region
14,000+ units across 42 properties. Audit period Jan–May 2026. Workflow: Leasing-to-Move-in Coordination.
Who used it
- Regional Operations Directors
- Property Managers
- Onboarding Specialists
Before
Leasing-to-Move-in Coordination ran across Monday.com boards, localized PDF SOPs, email, Slack. 14% of move-in tasks were lost per month.
What they used
Workflow Map, Handoff Tracker, Living SOPs, Bottleneck Radar across 12 critical recurring operating flows, with Yardi Voyager API hooks and Slack notifications.
Limitation
NextWho identified a Utility Transfer delay. A person resolved it through a vendor contract renegotiation — NextWho did not act on the vendor.
“The visibility into where the ball was being dropped during property transitions eliminated the ‘I thought you had it’ conversations between the regional and site levels. We aren't automating the work—we're finally seeing who is actually doing it.”
— Across all workspaces · Jan 1–Jun 1, 2026
Authenticated tenant IDs with at least one active user.
Monthly active users logging in at least three times per week.
Workflows mapped in NextWho.
Successful transitions between named owners.
User-confirmed “Read and Verified” timestamps.
Share of automated flags followed by a manual owner reassignment.