Trust at NextWho
Workflow clarity without employee surveillance.
NextWho works at workflow level, not employee level. AI suggests bottlenecks; a person confirms any structural SOP or ownership change.
— Infrastructure
Where data lives and how it is protected
- Hosting
- AWS us-east-1
- Encryption at rest
- AES-256
- Encryption in transit
- TLS 1.3
- Tenant isolation
- Logical multi-tenant database with row-level security
- Backups
- Point-in-time recovery backups every five minutes, 30-day retention
— Access
Workspace roles
OwnerAdminEditorViewer
— AI
How AI is used
- Model
- OpenAI GPT-4o through the Enterprise API
- Data residency
- US-based
- Training opt-out
- Enabled by default on the Operations plan
- What AI does
- Suggests bottlenecks only
- Human confirmation
- Any structural SOP or ownership change requires human confirmation
— Integrations
Integration methods
| Integration | Authentication | Sync | Fallback |
|---|---|---|---|
| Yardi / Entrata | OAuth 2.0 | Bi-directional, 15-minute polling | Queue-and-retry |
| Slack | Outbound webhooks | Real-time outbound webhooks | Activity-feed |
| Google Workspace | OAuth 2.0 | Bi-directional, real-time | Manual refresh |
— Service levels
Uptime, support, and compliance documents
- 99.9% monthly uptime.
- Operations: initial response within 4 business hours.
- Starter and Team: initial response within 24 hours.
- DPA available on request for GDPR/CCPA compliance: email [email protected].